AUSTRALIANS WANT A SAY IN HOW THEIR VEHICLES ARE REPAIRED

Australians want a say in how their vehicles are repaired, with 91.8 per cent agreeing they
have a right to be informed before non-genuine parts are fitted to their car.

The insight was revealed by research undertaken by motoring industry initiative Genuine is
Best. The research polled Australians intending to buy a car in the next one to two years.

It also revealed vehicles repaired and maintained with genuine parts are a superior
investment in the eyes of Australian vehicle buyers.

With many drivers potentially unaware that vehicle insurers and repairers may mandate
the use of non-genuine mechanical and collision parts when repairing a vehicle, fewer
than two in every 100 of those surveyed would be willingly excluded from decisions about
the quality of parts fitted to their vehicle.

Genuine is Best has previously identified demonstrable safety and quality differences
between genuine and non-genuine car parts.

FCAI Chief Executive Tony Weber said vehicle owners should have the right to choose
how their car is repaired.

“The message to insurers and repairers is crystal clear. If you’re planning to fit anything
other than the tested and proven genuine part, Aussies demand the right to be notified,”
he said.

“Putting the safety and quality concerns aside; we know vehicles repaired and maintained
with genuine parts, accessories and dealer servicing are valued more highly. If a non-
genuine part will potentially lower the resale value of my car, I want to be notified before a
part that is not approved by the manufacturer is fitted.

“It’s really a bare minimum expectation. It’s my car, it’s my choice.

“Australians are acting as testers for non-genuine parts on the behalf of the insurers and
repairers motivated to repair and return cars as cheaply as possible. From an oil filter to a
bonnet to a safety sensor, we deserve the right to choose what’s being fitted to our cars.”

 

About Ewan Kennedy

Ewan Kennedy, a long-time car enthusiast, was Technical Research Librarian with the NRMA from 1970 until 1985. He worked part-time as a freelance motoring journalist from 1977 until 1985, when he took a full-time position as Technical Editor with Modern Motor magazine. Late in 1987 he left to set up a full-time business as a freelance motoring journalist. Ewan is an associate member of the Society of Automotive Engineers - International. An economy driving expert, he set the Guinness World Record for the greatest distance travelled in a standard road vehicle on a single fuel fill. He lists his hobbies as stage acting, travelling, boating and reading.
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